1. Introduction and Acceptance
These Terms of Service ("Terms") govern your use of the website hovista.co.uk ("Website") and the consultancy services provided by Hovista Hospitality Advisory ("Hovista", "we", "our", or "us").
By accessing our Website or engaging our services, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Website or engage our services.
We may revise these Terms at any time by amending this page. Please check this page periodically to take notice of any changes, as they are binding on you. Where changes are material, we will make reasonable efforts to notify existing clients directly.
2. About Us
Hovista Hospitality Advisory is a UK-based hospitality consultancy providing operational, revenue management, technology, recruitment, short-term rental, and marketing advisory services to independent hotels and hospitality operators. Our registered office address and company details are available on request.
3. Website Use
3.1 Permitted Use
You may use our Website for lawful purposes only. You must not use our Website in any way that breaches any applicable local, national, or international law or regulation, or in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
3.2 Intellectual Property
All content on this Website — including but not limited to text, articles, insight pieces, graphics, logos, images, templates, checklists, and software — is the property of Hovista Hospitality Advisory or our content suppliers and is protected by United Kingdom and international copyright laws.
You may view, download, and print pages from the Website for your own personal, non-commercial use, subject to the restrictions set out in these Terms. You must not reproduce, duplicate, copy, sell, resell, or exploit any material on this Website for commercial purposes without our express written consent.
3.3 Downloadable Resources
Where we make resources available for download (including checklists, templates, guides, and budget tools), these are provided for your personal or internal business use only. You may not redistribute, resell, or publish these resources without our prior written permission. Resources are provided "as is" and should be adapted to your specific circumstances.
3.4 Insight Articles and Content
The articles, insights, and opinions published on this Website are provided for general information and thought leadership purposes. They reflect the experience and views of the author and do not constitute professional advice. Specific decisions relating to your property, business, or legal obligations should always be made with the benefit of professional advice tailored to your individual circumstances.
4. Consultancy Services
4.1 Engagement Terms
All consultancy engagements are governed by a separate, written Scope of Work or Engagement Letter agreed between Hovista and the client prior to commencement. In the event of any conflict between these Terms and a signed Engagement Letter, the Engagement Letter shall take precedence.
4.2 Scope of Services
Our services may include, but are not limited to: hotel takeover and transition management, revenue and performance management, technology and systems consulting, hospitality recruitment, short-term rental launch and optimisation, and marketing and repositioning advisory. The precise scope, deliverables, timeline, and fees for each engagement are defined in the relevant Engagement Letter.
4.3 AI-Assisted Delivery
In the course of delivering our services, we may use internal AI-powered tools to assist with analysis, reporting, data processing, and recommendation generation. All AI-assisted outputs are reviewed, validated, and approved by our consultants before being delivered to clients. AI tools are used to enhance the speed and accuracy of our delivery — they do not replace professional judgement.
Where client data is processed through AI tools, this is done in accordance with our Privacy Policy and any applicable data processing terms agreed in the Engagement Letter. We do not share identifiable client data with third-party AI platforms for their own training or development purposes.
4.4 Client Obligations
To enable us to deliver our services effectively, clients agree to:
- Provide timely access to relevant information, data, systems, and personnel as reasonably required.
- Ensure the accuracy and completeness of all information provided to us.
- Designate a primary point of contact with authority to make decisions and provide approvals.
- Provide reasonable access to the property or properties in question where on-site attendance is required.
- Review and respond to deliverables within the timeframes agreed in the Engagement Letter.
Delays caused by the client's failure to meet these obligations may result in adjusted timelines and, where applicable, additional fees as set out in the Engagement Letter.
4.5 Fees and Payment
All fees are quoted excluding VAT unless stated otherwise. Our standard payment terms are as follows unless otherwise agreed in the Engagement Letter:
- Project Fees: 50% invoiced on engagement, 50% invoiced on completion of the agreed deliverables.
- Retainer Fees: Invoiced monthly in advance.
- Recruitment Fees: Invoiced on the candidate's confirmed start date.
- Travel and Expenses: Charged at cost for engagements outside a 50-mile radius, invoiced monthly in arrears.
Payment is due within 14 days of the invoice date. We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.6 Recruitment Guarantee
For recruitment placements, we offer a free replacement if a placed candidate leaves or is terminated within 90 days of their start date, subject to the following conditions:
- The client must notify us within 7 days of the candidate's departure.
- The guarantee does not apply where the departure results from redundancy, a material change to the role as originally briefed, or the client's failure to provide the agreed working conditions.
- The guarantee is limited to one replacement per original placement.
5. Confidentiality
Both parties acknowledge that in the course of an engagement, they may have access to confidential information belonging to the other party. Each party agrees to keep such information confidential and not to disclose it to any third party without the prior written consent of the other party, except as required by law or regulation.
Confidential information includes, but is not limited to: financial data, business plans, operational information, staff records, guest data, commercial terms, proprietary processes, and any information explicitly marked as confidential.
This obligation of confidentiality survives the termination of any engagement for a period of two years.
6. Intellectual Property in Deliverables
Unless otherwise agreed in writing in the Engagement Letter:
- Client-Specific Deliverables: Reports, analyses, recommendations, and other materials produced specifically for a client engagement are the property of the client upon full payment of all fees due.
- Hovista Methodologies and Tools: Our proprietary methodologies, frameworks, templates, AI tools, scoring systems, and analytical processes remain the intellectual property of Hovista. Clients receive a licence to use outputs generated by these tools for their own internal business purposes but may not reproduce, reverse-engineer, or redistribute the underlying tools or methodologies.
- Anonymised Case Studies: We may use anonymised, non-identifiable information from engagements for the purpose of developing case studies, thought leadership content, and marketing materials, unless the client explicitly objects in writing.
7. Limitation of Liability
7.1 Advisory Nature of Services
Our services are advisory in nature. We provide recommendations, analyses, and strategic guidance based on the information available to us and our professional experience. Implementation of our recommendations remains the responsibility of the client. We do not guarantee specific financial outcomes, occupancy levels, revenue targets, or business results.
7.2 Limitation
To the maximum extent permitted by law:
- Our total aggregate liability under or in connection with any engagement shall not exceed the total fees paid by the client under the relevant Engagement Letter in the 12-month period immediately preceding the event giving rise to the claim.
- We shall not be liable for any indirect, consequential, or special losses, including loss of profit, loss of revenue, loss of business, or loss of anticipated savings, whether arising in contract, tort, negligence, or otherwise.
- We shall not be liable for any losses arising from the client's failure to provide accurate, complete, or timely information.
7.3 Nothing Excluded
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter which it would be illegal for us to exclude or attempt to exclude our liability.
8. Termination
8.1 Termination by Either Party
Either party may terminate a consultancy engagement by giving 30 days' written notice to the other party, unless a different notice period is specified in the Engagement Letter.
8.2 Termination for Cause
Either party may terminate an engagement immediately by written notice if the other party commits a material breach of these Terms or the Engagement Letter and, where such breach is capable of remedy, fails to remedy the breach within 14 days of receiving written notice requiring it to do so.
8.3 Consequences of Termination
On termination of an engagement:
- The client shall pay all fees for work completed up to the date of termination, including any expenses incurred.
- We shall deliver to the client all completed and partially completed deliverables for which payment has been made.
- Each party shall return or destroy any confidential information belonging to the other party, subject to any legal retention requirements.
9. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, pandemics, government actions, war, terrorism, fire, flood, industrial disputes, or failure of third-party telecommunications or power supply.
10. General Provisions
10.1 Entire Agreement
These Terms, together with the relevant Engagement Letter and our Privacy Policy, constitute the entire agreement between you and Hovista in relation to your use of our Website and services, and supersede all previous agreements, understandings, and representations.
10.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be so modified, it shall be deemed deleted. In either case, the remaining provisions shall continue in full force and effect.
10.3 Waiver
No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
10.4 Third-Party Rights
These Terms do not confer any rights on any person or party other than the parties to these Terms and, where applicable, their successors and permitted assigns, pursuant to the Contracts (Rights of Third Parties) Act 1999.
10.5 Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms of Service, please contact us at:
- Business Name: Hovista Hospitality Advisory
- Email: info@hovista.co.uk
- Website: www.hovista.co.uk